Return Policy

Last Updated:

Service-Based Business

Incrediblebettin provides event decor and photo zone styling services. As a service-based business, our return policy applies to services rather than physical products. We understand that circumstances may change, and we strive to work with our clients to find mutually agreeable solutions.

Cancellation of Services

If you need to cancel your event services, please contact us as soon as possible in writing via email or through our contact form. Cancellation policies vary depending on the type of service and timing. Our standard cancellation policy is as follows:

• More than 30 days before event: Full refund of deposit, minus any non-refundable expenses already incurred (such as custom orders, deposits paid to vendors, or design work completed)
• 15-30 days before event: 50% refund of deposit, as we have likely committed resources and may have begun preparations
• Less than 15 days before event: No refund, as materials and resources have been committed, vendors have been booked, and significant preparation work has been completed

Please note that cancellation policies may vary for custom or specialized services. Your specific cancellation terms will be outlined in your service agreement.

Changes to Services

We understand that event plans can change. We will work with you to accommodate reasonable changes to your service package, subject to availability and additional costs if applicable. Changes must be requested in writing and approved by both parties. Significant changes may require a new service agreement.

Changes requested less than 7 days before the event may incur additional rush fees. We will do our best to accommodate last-minute changes, but cannot guarantee availability of all requested modifications.

Unsatisfactory Services

If you are not satisfied with our services, please contact us within 48 hours of your event completion. We take all feedback seriously and will work with you to address any concerns and find a satisfactory resolution. Our goal is to ensure your complete satisfaction.

We may offer partial refunds, service credits, or other remedies depending on the specific circumstances. All claims must be submitted in writing with supporting documentation or photographs when applicable.

Deposits

Deposits are required to secure your event date and are typically non-refundable except as outlined in our cancellation policy above. The deposit amount varies depending on the scope and value of your event. Deposits will be applied toward your final invoice. The remaining balance is typically due 7-14 days before your event, as specified in your service agreement.

Refunds

Refunds, when applicable, will be processed within 10-15 business days using the original method of payment. Processing times may vary depending on your financial institution. Refunds will be issued for the amount paid minus any non-refundable expenses or fees as outlined in your service agreement.

Please note that custom items, personalized decorations, or items specifically ordered for your event may not be eligible for refund if cancellation occurs after production has begun.

Postponement

If you need to postpone your event, we will work with you to reschedule services to a new date, subject to our availability. Postponements requested more than 30 days in advance may be accommodated at no additional charge. Postponements requested less than 30 days in advance may incur rescheduling fees to cover costs already incurred.

Your deposit will be applied to the new event date. If we are unable to accommodate the new date, our standard cancellation policy will apply.

Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, pandemics, government restrictions, acts of God, or other unforeseeable events), we will work with you to reschedule services or provide appropriate refunds based on expenses already incurred.

If such circumstances prevent us from providing services, we will refund any payments made minus non-refundable expenses. If such circumstances prevent your event from occurring but we are able to provide services, our standard cancellation policy may apply unless otherwise agreed upon.

Dispute Resolution

If you have a dispute regarding our services or this return policy, we encourage you to contact us directly to resolve the matter. We are committed to working with our clients to find fair and reasonable solutions. If we cannot resolve a dispute through direct communication, we may engage in mediation or other dispute resolution processes as appropriate.

Contact Us

For questions about returns, cancellations, refunds, or to initiate a cancellation, please contact us at:

Email: info@incrediblebettin.world
Phone: (555) 882-9913
Address: 980 Aurora Lane, Los Angeles, CA 90017, USA

We aim to respond to all inquiries within 2-3 business days.